Customer Care Representative

Customer Care Representative

This role supports customers by providing timely, accurate assistance related to medical supply replenishment in a contact center environment. Representatives handle inbound calls, identify customer needs, and guide individuals through available solutions in a professional and service‑focused manner. Training is provided.

Responsibilities

• Manage inbound calls efficiently
• Identify customer needs and provide appropriate resolutions
• Educate customers on medical supply products and services
• Assist with shipping, billing, and order inquiries
• Document interactions accurately in internal systems
• Follow established processes and collaborate with team members

Qualifications

• Clear verbal communication and active listening skills
• Strong attention to detail and problem‑solving ability
• Ability to multitask and work in a structured environment
• Basic computer proficiency, including Microsoft Office 365

Preferred Experience

• Customer service or call center experience
• Healthcare, retail, or service‑based background