Customer Care Representative
About the Role
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Customer Care Representative
This role supports customers by providing timely, accurate assistance related to medical supply replenishment in a contact center environment. Representatives handle inbound calls, identify customer needs, and guide individuals through available solutions in a professional and service‑focused manner. Training is provided.
Responsibilities
- Manage inbound calls efficiently
- Identify customer needs and provide appropriate resolutions
- Educate customers on medical supply products and services
- Assist with shipping, billing, and order inquiries
- Document interactions accurately in internal systems
- Follow established processes and collaborate with team members
Qualifications
- Clear verbal communication and active listening skills
- Strong attention to detail and problem‑solving ability
- Ability to multitask and work in a structured environment
- Basic computer proficiency, including Microsoft Office 365
Preferred Experience
- Customer service or call center experience
- Healthcare, retail, or service‑based background
1453627BOI-SA_1775082020
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.