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A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.
Why Join Us
- Make a real impact – Your work directly supports customers and drives operational success
- Growth opportunities – Be part of a growing company where your contributions are visible and valued
- Collaborative culture – Work alongside a supportive, team-oriented environment
- Variety in your day – From customer interaction to logistics and billing, no two days are the same
- Comprehensive benefits – We offer a competitive package designed to support your health, financial well-being, and work-life balance
Benefits
The successful candidate will receive a competitive benefits package, including:
- Medical and dental coverage
- Paid time off
- 401(k) retirement plan
- Short-Term Disability
- Long-Term Disability
What You’ll Do
- Build and maintain strong customer relationships by managing accounts with accuracy and care
- Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
- Accurately process customer orders within our shipping systems to ensure timely fulfillment
- Proactively reach out to customers to verify inventory levels and product availability
- Review and reconcile freight invoices, resolving discrepancies efficiently
- Prepare and maintain reports, records, and operational data to support business decisions
- Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
- Provide administrative and operational support to the Sales Team
- Generate customer invoices using QuickBooks and other billing systems
- Assist with month-end invoicing to ensure accuracy and completeness across financial records
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