Customer Support Representative
About the Role
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A manufacturing company in Lake Zurich is seeking a temporary-to-hire Client Support Representative. This position plays a key role in delivering exceptional service to clients and supporting the sales team. This on-site position is central to keeping the day-to-day operations running smoothly while contributing directly to the continued growth and success of the company. If you thrive in a fast-paced environment and enjoy solving problems, collaborating across teams, and making an impact, this is a great opportunity to grow your career.
Why Join Us
- Make a real impact – Your work directly supports customers and drives operational success
- Growth opportunities – Be part of a growing company where your contributions are visible and valued
- Collaborative culture – Work alongside a supportive, team-oriented environment
- Variety in your day – From customer interaction to logistics and billing, no two days are the same
- Comprehensive benefits – We offer a competitive package designed to support your health, financial well-being, and work-life balance
Benefits
The successful candidate will receive a competitive benefits package, including:
- Medical and dental coverage
- Paid time off
- 401(k) retirement plan
- Short-Term Disability
- Long-Term Disability
What You’ll Do
- Build and maintain strong customer relationships by managing accounts with accuracy and care
- Coordinate logistics and shipping activities, including preparing Bills of Lading and scheduling pickups
- Accurately process customer orders within our shipping systems to ensure timely fulfillment
- Proactively reach out to customers to verify inventory levels and product availability
- Review and reconcile freight invoices, resolving discrepancies efficiently
- Prepare and maintain reports, records, and operational data to support business decisions
- Serve as a first point of contact for inbound customer inquiries-resolving issues and delivering top-tier service
- Provide administrative and operational support to the Sales Team
- Generate customer invoices using QuickBooks and other billing systems
- Assist with month-end invoicing to ensure accuracy and completeness across financial records
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.