Workplace Experience Ambassador

Beacon Hill is seeking a Workplace Ambassador to deliver exceptional workplace experiences and day-to-day office support in a professional corporate environment. This highly visible, client-facing role combines hospitality, facilities support, employee engagement, event coordination, and workplace services.

Position Details

• Job Type: Contract to Hire
• Pay Rate: $23-$25/HR
• Schedule: Monday-Friday, 8:00 AM – 5:00 PM
• Work Arrangement: Onsite

Key Responsibilities

• Serve as the primary point of contact for employee and guest workplace inquiries
• Deliver exceptional customer service and resolve workplace-related requests promptly
• Welcome employees and visitors while maintaining a visible presence throughout the office
• Conduct routine workplace walkthroughs to ensure offices, conference rooms, break areas, and common spaces are fully stocked and maintained
• Support conference room scheduling and resolve booking conflicts
• Coordinate and assist with workplace events and meetings
• Perform furniture resets, room setups, and event support activities
• Assist with light maintenance tasks and workplace upkeep
• Monitor service delivery standards and identify opportunities for improvement
• Collaborate with facilities, engineering, and workplace operations teams
• Track and report workplace service requests and operational data
• Build positive relationships with employees, guests, vendors, and service partners
• Escalate workplace concerns, operational issues, and potential risks when necessary

Systems & Tools

• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft OneNote
• Conference Room Scheduling Platforms

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 1-3 years of experience in hospitality, workplace services, facilities, office operations, property management, or customer service
• Strong hospitality mindset and commitment to delivering exceptional service
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Experience supporting meetings, events, or workplace operations preferred
• Proficiency in Microsoft Office Suite
• Ability to adapt quickly to new technology and workplace systems
• Ability to lift up to 25 pounds and assist with office and event setups
• Strong interpersonal skills with the ability to work effectively across diverse teams