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This is an opportunity for an entry level IT professional to shadow experience IT end user services professionals to learn IT support in the helpdesk and desktop support area for a stable, growing Indianapolis area company. If you have basic IT support experience and/or a desire to grow in the IT career field shadowing more experienced professionals, this is a great opportunity for you.
- Must have strong organizational skills and attention to detail
- Must have the ability to follow structured processes consistently
- Must be reliable and able to manage repetitive tasks
- Must have the willingness to learn and strong work ethic
- Must be comfortable handling physical equipment
- Having a basic familiarity with Windows devices or ticketing systems is ideal
- Experience with any hands-on technical experience (school, home lab, etc.) is ideal
- Must be able to receive incoming IT equipment and verify shipments against packing slips
- Must be able to apply asset tags and maintain accurate inventory records in ServiceNow
- Must be able to prepare and ship equipment to employees using standard shipping processes
- Must be able to track devices through the full lifecycle from receiving to deployment
- Must be able to wipe and prepare returned devices for redeployment (Windows and mobile)
- Must be able to inspect, clean, and stage devices for reuse
- Must be able to fulfill requests for the internal employee refurb program via ServiceNow tickets
- Must be able to remove devices from systems such as Microsoft Intune, ScreenConnect, and other endpoint tools
- Must be able to maintain accurate device records across systems
- Must be able to support standard device retirement and redeployment workflows
- Must be able to manage and update ServiceNow tickets related to device requests and returns
- Must be able to ensure all work is documented clearly and accurately
- Must be able to coordinate with internal teams on device shipments and recovery
- Must be able to shadow Tier 2 IT technicians to learn real-world troubleshooting workflows
- Must be able to gain exposure to device provisioning, endpoint troubleshooting basics, and enterprise IT systems
- Must be able to assist Tier 2 staff with basic troubleshooting tasks as skills develop
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