Entry Level IT End User Support
About the Role
To Apply for this Job Click Here
This is an opportunity for an entry level IT professional to shadow experience IT end user services professionals to learn IT support in the helpdesk and desktop support area for a stable, growing Indianapolis area company. If you have basic IT support experience and/or a desire to grow in the IT career field shadowing more experienced professionals, this is a great opportunity for you.
- Must have strong organizational skills and attention to detail
- Must have the ability to follow structured processes consistently
- Must be reliable and able to manage repetitive tasks
- Must have the willingness to learn and strong work ethic
- Must be comfortable handling physical equipment
- Having a basic familiarity with Windows devices or ticketing systems is ideal
- Experience with any hands-on technical experience (school, home lab, etc.) is ideal
- Must be able to receive incoming IT equipment and verify shipments against packing slips
- Must be able to apply asset tags and maintain accurate inventory records in ServiceNow
- Must be able to prepare and ship equipment to employees using standard shipping processes
- Must be able to track devices through the full lifecycle from receiving to deployment
- Must be able to wipe and prepare returned devices for redeployment (Windows and mobile)
- Must be able to inspect, clean, and stage devices for reuse
- Must be able to fulfill requests for the internal employee refurb program via ServiceNow tickets
- Must be able to remove devices from systems such as Microsoft Intune, ScreenConnect, and other endpoint tools
- Must be able to maintain accurate device records across systems
- Must be able to support standard device retirement and redeployment workflows
- Must be able to manage and update ServiceNow tickets related to device requests and returns
- Must be able to ensure all work is documented clearly and accurately
- Must be able to coordinate with internal teams on device shipments and recovery
- Must be able to shadow Tier 2 IT technicians to learn real-world troubleshooting workflows
- Must be able to gain exposure to device provisioning, endpoint troubleshooting basics, and enterprise IT systems
- Must be able to assist Tier 2 staff with basic troubleshooting tasks as skills develop
1461149-MCM_1782240351
To Apply for this Job Click Here
Excited about this job?
Don’t wait — Step into a role that matches your potential!
Explore Similar Roles
See more jobs like this in your inbox weekly.
Share this Role
Other jobs you might like...
What job seekers like you say about working with Beacon Hill…
Substance. Scale. Synchrony.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.