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Customer Service Specialist
Location: Minneapolis, MN | Full-Time | Onsite
Format: Temporary Contract | 6-12 Months
Pay: $22-$25 an hour, depending on experience
Beacon Hill is seeking a detail-oriented Customer Service Specialist to support a large-scale customer migration initiative impacting approximately 27,000 customer accounts. This position will play a key role in an ERP consolidation project, helping to transition customers from multiple legal entities into a single purchasing entity. The ideal candidate will have strong customer service experience, excellent organizational skills, and the ability to manage detailed data review and customer communications.
Key Responsibilities
- Review and validate customer account information across multiple ERP systems.
- Audit customer records, including account names, addresses, and related data.
- Utilize approved templates, FAQs, and communication materials to notify customers of upcoming changes.
- Communicate directly with customers via phone and email regarding account transitions and required actions.
- Create and maintain tracking spreadsheets to monitor migration progress and outstanding items.
- Partner with IT teams and project stakeholders to submit and track data updates and system changes.
- Document customer interactions, migration status updates, and project milestones.
- Support a smooth and positive customer experience throughout the migration process.
Qualifications
- 2+ years of experience in customer service, account support, project coordination, operations, administrative support, or a related field.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and data tracking.
- Comfortable communicating with customers by phone and email.
- Ability to work both independently and collaboratively with cross-functional teams.
- Experience working with ERP systems or customer data management is a plus.
If you are highly organized, customer-focused, and enjoy supporting large-scale projects, we encourage you to apply today.
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