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Customer Service Representative
Location: Minneapolis, MN
Pay Rate: $21-$22/hour
Duration: 6-Month Contract
Position Overview
Beacon Hill is partnering with a respected organization in Minneapolis to identify a Customer Service Representative for a six-month contract opportunity. This position is responsible for providing exceptional customer support by responding to inquiries, resolving concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys problem-solving and thrives in a fast-paced environment.
Responsibilities
- Respond to customer inquiries regarding products, services, billing, and account-related matters.
- Investigate and resolve customer complaints through appropriate research and problem-solving.
- Process account adjustments, refunds, and related service transactions.
- Communicate claim investigation results and provide updates regarding resolutions or next steps.
- Escalate unresolved issues to the appropriate department for further review and investigation.
- Accurately document customer interactions, inquiries, complaints, and resolutions.
- Maintain professionalism and deliver high-quality customer service in every interaction.
Qualifications
- High school diploma or GED preferred.
- 2-4 years of customer service experience required.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple priorities effectively.
- Experience accurately documenting customer information and interactions.
- Proficiency with Microsoft Office applications, including Word and PowerPoint.
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