Associate Operations Coordinator

Position Summary

Beacon Hill is seeking a detail-oriented Logistics Coordinator to support daily transportation and shipment operations for a large supply chain and logistics organization. This contract opportunity is ideal for candidates with strong customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment. The role focuses on shipment coordination, order management, carrier communication, appointment scheduling, shipment tracking, and data accuracy.

Position Details

• Pay Rate: $19 – $20.00/hour
• Schedule: Monday-Friday
• Work Arrangement: Onsite
• Start Date: Immediately

Key Responsibilities

• Create and manage shipment orders and transportation records
• Activate shipments and build loads within company systems
• Assign loads and coordinate pickup and delivery appointments
• Track and trace shipments to ensure timely movement
• Enter shipment events, updates, and invoicing information accurately
• Monitor task boards and shared email inboxes for customer and carrier requests
• Respond to transportation inquiries with professionalism and urgency
• Follow established standard operating procedures (SOPs) and escalation processes
• Maintain accurate load and shipment data across multiple systems
• Resolve issues and escalate complex situations as needed
• Support customers and carrier partners to ensure service satisfaction
• Assist with additional operational and administrative duties as assigned

Systems & Tools

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Office Suite
• Transportation Management Systems (TMS)
• Shared email and workflow management tools

Qualifications

• High school diploma or GED required
• Bachelor’s degree preferred
• Previous customer service experience required
• Experience in a call center, logistics, transportation, or operations environment preferred
• Proficiency with Microsoft Office Suite
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• High level of attention to detail and accuracy
• Experience working with data entry, shipment tracking, or order management is a plus
• Ability to follow documented procedures and work independently
• Commitment to delivering outstanding customer service