Associate Operations Coordinator
About the Role
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Position Summary
Beacon Hill is seeking a detail-oriented Logistics Coordinator to support daily transportation and shipment operations for a large supply chain and logistics organization. This contract opportunity is ideal for candidates with strong customer service experience, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment. The role focuses on shipment coordination, order management, carrier communication, appointment scheduling, shipment tracking, and data accuracy.
Position Details
- Pay Rate: $19 – $20.00/hour
- Schedule: Monday-Friday
- Work Arrangement: Onsite
- Start Date: Immediately
Key Responsibilities
- Create and manage shipment orders and transportation records
- Activate shipments and build loads within company systems
- Assign loads and coordinate pickup and delivery appointments
- Track and trace shipments to ensure timely movement
- Enter shipment events, updates, and invoicing information accurately
- Monitor task boards and shared email inboxes for customer and carrier requests
- Respond to transportation inquiries with professionalism and urgency
- Follow established standard operating procedures (SOPs) and escalation processes
- Maintain accurate load and shipment data across multiple systems
- Resolve issues and escalate complex situations as needed
- Support customers and carrier partners to ensure service satisfaction
- Assist with additional operational and administrative duties as assigned
Systems & Tools
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Office Suite
- Transportation Management Systems (TMS)
- Shared email and workflow management tools
Qualifications
- High school diploma or GED required
- Bachelor’s degree preferred
- Previous customer service experience required
- Experience in a call center, logistics, transportation, or operations environment preferred
- Proficiency with Microsoft Office Suite
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- High level of attention to detail and accuracy
- Experience working with data entry, shipment tracking, or order management is a plus
- Ability to follow documented procedures and work independently
- Commitment to delivering outstanding customer service
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.