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Customer Service Specialist (Contract-to-Hire)
Location: Fridley, MN (5 days a week onsite)
Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Employment Type: Full-Time, Contract to Hire
Compensation: $27-$29 per hour
Overview
Beacon Hill’s client is seeking a Customer Service Specialist to play a critical role in delivering a seamless customer experience. This individual will act as the central point of communication, translating customer needs internally and proactively providing solutions while supporting manufacturing operations.
Key Responsibilities
- Interact with customers in a consistently professional, approachable, and service-oriented manner
- Ensure all customer inquiries and requests are handled efficiently and accurately, including:
- Processing orders
- Preparing quotes
- Coordinating prototypes
- Providing material specifications and safety documentation
- Sharing shipping and delivery updates
- Develop a solid understanding of available materials and production capabilities in order to recommend alternative solutions that align with customer goals
- Anticipate and communicate realistic timelines by factoring in current production lead times, helping manage expectations early in the process
- Collaborate with production scheduling and internal teams to optimize workflow and reduce manufacturing delays
- Translate customer requests into clear, actionable instructions for internal teams
- Serve as a positive representative of the organization, reinforcing a customer-first mindset and commitment to service excellence
- Make informed decisions with a high level of independence while managing customer needs and business priorities
- Provide support across additional functional areas as needed, including:
- Pricing and estimating
- Sales coordination
- Quality-related follow-up
- Accounts receivable support
- Adhere to all workplace safety standards and promote a culture focused on prevention and compliance
Qualifications
- High school diploma or GED required
- Previous experience in a B2B customer service environment required
- Proficiency with Microsoft Office tools, including Word and Excel
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-moving environment
- Detail-oriented with strong organizational and problem-solving abilities
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