Customer Service Specialist (Contract-to-Hire)
About the Role
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Customer Service Specialist (Contract-to-Hire)
Location: Fridley, MN (5 days a week onsite)
Schedule: Monday – Friday, 7:00 AM – 4:00 PM
Employment Type: Full-Time, Contract to Hire
Compensation: $27-$29 per hour
Overview
Beacon Hill’s client is seeking a Customer Service Specialist to play a critical role in delivering a seamless customer experience. This individual will act as the central point of communication, translating customer needs internally and proactively providing solutions while supporting manufacturing operations.
Key Responsibilities
- Interact with customers in a consistently professional, approachable, and service-oriented manner
- Ensure all customer inquiries and requests are handled efficiently and accurately, including:
- Processing orders
- Preparing quotes
- Coordinating prototypes
- Providing material specifications and safety documentation
- Sharing shipping and delivery updates
- Develop a solid understanding of available materials and production capabilities in order to recommend alternative solutions that align with customer goals
- Anticipate and communicate realistic timelines by factoring in current production lead times, helping manage expectations early in the process
- Collaborate with production scheduling and internal teams to optimize workflow and reduce manufacturing delays
- Translate customer requests into clear, actionable instructions for internal teams
- Serve as a positive representative of the organization, reinforcing a customer-first mindset and commitment to service excellence
- Make informed decisions with a high level of independence while managing customer needs and business priorities
- Provide support across additional functional areas as needed, including:
- Pricing and estimating
- Sales coordination
- Quality-related follow-up
- Accounts receivable support
- Adhere to all workplace safety standards and promote a culture focused on prevention and compliance
Qualifications
- High school diploma or GED required
- Previous experience in a B2B customer service environment required
- Proficiency with Microsoft Office tools, including Word and Excel
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-moving environment
- Detail-oriented with strong organizational and problem-solving abilities
2505606_1782224762
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.