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We are seeking a friendly, customer service-oriented Front Desk Receptionist to join a busy healthcare clinic in Fountain Valley. This position is ideal for someone who enjoys working with patients, thrives in a fast-paced environment, and is eager to learn and grow within the healthcare field.
Responsibilities:
- Greet and check in patients in a professional and welcoming manner
- Answer incoming calls and assist patients with questions and scheduling needs
- Verify patient demographics and insurance information
- Schedule, reschedule, and confirm appointments
- Collect co-pays and process patient payments
- Maintain accurate patient records within the EMR system
- Assist with patient forms and other administrative tasks
- Coordinate with clinical staff to ensure a positive patient experience
- Support multiple office locations as needed (mileage reimbursement provided)
Qualifications:
- Fluent in Vietnamese and English
- 1+ year of receptionist, front desk, or patient-facing customer service experience
- Experience in a medical office or healthcare environment preferred
- Familiarity with EPIC, Allscripts, or other EMR systems is a plus
- Strong communication and organizational skills
- Ability to multitask and remain professional in a high-volume setting
- Reliable transportation for occasional travel to a nearby office location
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