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Position Title: Helpdesk Analyst
Required Skills:
1+ years of professional experience working in a call center or customer service focused role
PC hardware troubleshooting skills
Excellent customer service skills
Ability to follow procedures, ask good questions and document answers/retain information
Desire to become more technical and assist users with more technical issues
Desired Skills:
Experience assisting customers or end users in-person
Experience logging calls within a ticketing system (Servicenow preferred)
Experience using a knowledge base a plus
Experience working with Windows and VM Virtual Desktop or Citrix
Associates Degree and some professional experience or completed Bachelor’s Degree
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