It Help Desk
About the Role
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Position Title: Helpdesk Analyst
Required Skills:
1+ years of professional experience working in a call center or customer service focused role
PC hardware troubleshooting skills
Excellent customer service skills
Ability to follow procedures, ask good questions and document answers/retain information
Desire to become more technical and assist users with more technical issues
Desired Skills:
Experience assisting customers or end users in-person
Experience logging calls within a ticketing system (Servicenow preferred)
Experience using a knowledge base a plus
Experience working with Windows and VM Virtual Desktop or Citrix
Associates Degree and some professional experience or completed Bachelor’s Degree
475_1774450924
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.