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Healthcare Member Services Representative
Location: Dallas, TX (Fully Onsite) 75244
Schedule: Monday-Friday | 8:00 AM – 5:00 PM
Position Overview
We are partnering with a confidential organization in the Dallas area to hire Member Services Representatives for a customer‑facing support team. This role is ideal for someone who is genuinely service‑oriented, dependable, and enjoys helping people navigate questions and information in a professional, structured environment.
What You’ll Do
- Serve as the first point of contact for members via phone and other communication channels
- Answer general questions related to benefits, plans, and how to access services (such as locating providers)
- Provide clear, accurate, and empathetic support – no claims processing or claims decisions involved
- Document interactions accurately and follow established procedures
- Escalate more complex questions to internal teams when appropriate
- Maintain professionalism and attention to detail in every interaction
- Contribute to a positive, team‑oriented onsite work environment
What We’re Looking For
- Strong customer service background (call center, customer support, account support, healthcare member services, or similar)
- Excellent communication skills and a friendly, professional phone presence
- High level of empathy, patience, and problem‑solving ability
- Reliable work history with a preference for candidates seeking stability and long‑term growth
- Comfortable working full‑time onsite in a fast‑paced office environment
- High school diploma or equivalent required
Insurance or claims experience is not required. Training will be provided.
Additional Details
- Fully onsite role in Dallas
- Temp‑to‑hire with intent to convert
- Onsite interviews being scheduled this week
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