Healthcare Member Services Representative
About the Role
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Healthcare Member Services Representative
Location: Dallas, TX (Fully Onsite) 75244
Schedule: Monday-Friday | 8:00 AM – 5:00 PM
Position Overview
We are partnering with a confidential organization in the Dallas area to hire Member Services Representatives for a customer‑facing support team. This role is ideal for someone who is genuinely service‑oriented, dependable, and enjoys helping people navigate questions and information in a professional, structured environment.
What You’ll Do
- Serve as the first point of contact for members via phone and other communication channels
- Answer general questions related to benefits, plans, and how to access services (such as locating providers)
- Provide clear, accurate, and empathetic support – no claims processing or claims decisions involved
- Document interactions accurately and follow established procedures
- Escalate more complex questions to internal teams when appropriate
- Maintain professionalism and attention to detail in every interaction
- Contribute to a positive, team‑oriented onsite work environment
What We’re Looking For
- Strong customer service background (call center, customer support, account support, healthcare member services, or similar)
- Excellent communication skills and a friendly, professional phone presence
- High level of empathy, patience, and problem‑solving ability
- Reliable work history with a preference for candidates seeking stability and long‑term growth
- Comfortable working full‑time onsite in a fast‑paced office environment
- High school diploma or equivalent required
Insurance or claims experience is not required. Training will be provided.
Additional Details
- Fully onsite role in Dallas
- Temp‑to‑hire with intent to convert
- Onsite interviews being scheduled this week
A1448316DAL_1779994516
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.