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Beacon Hill has partnered with a growing non-profit organization in downtown Chicago in hiring a Donor Support Specialist to start immediately! This organization supports families, the elderly, individuals affected by war, and children in Israel and around the world through humanitarian efforts. This is a temporary-to-hire position with room for growth.
Responsibilities:
- Serve as the first point of contact for donors via inbound phone calls and email
- Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
- Process one-time and recurring donations accurately over the phone and through online platforms
- Assist donors with updates to personal information, payment methods, and giving preferences
- Respond to donor inquiries and follow up via email in a timely and thoughtful manner
- Resolve basic donor issues or concerns and escalate more complex matters as needed
- Enter and maintain accurate donor records in the organization’s CRM or donor database
- Adhere to data privacy, security, and compliance standards when handling donor information
- Collaborate with development and fundraising teams to support campaigns and donor initiatives
- Represent the organization’s mission, values, and voice in every donor interaction
Requirements:
- Prior experience in customer service, fundraising, or donor support preferred
- Bachelor’s Degree preferred
- Strong verbal and written communication skills with a compassionate, donor-focused approach
- Comfort handling inbound calls and discussing donation amounts and payment details
- Ability to accurately process transactions and manage data entry with attention to detail
- Proficiency with email, CRM systems, and basic computer applications
- Excellent organizational and time-management skills
- Ability to remain professional and calm while handling sensitive or emotional conversations
- Interest in or passion for nonprofit work and mission-driven organizations
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