Donor Support Associate
About the Role
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Beacon Hill has partnered with a growing non-profit organization in downtown Chicago in hiring a Donor Support Specialist to start immediately! This organization supports families, the elderly, individuals affected by war, and children in Israel and around the world through humanitarian efforts. This is a temporary-to-hire position with room for growth.
Responsibilities:
- Serve as the first point of contact for donors via inbound phone calls and email
- Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
- Process one-time and recurring donations accurately over the phone and through online platforms
- Assist donors with updates to personal information, payment methods, and giving preferences
- Respond to donor inquiries and follow up via email in a timely and thoughtful manner
- Resolve basic donor issues or concerns and escalate more complex matters as needed
- Enter and maintain accurate donor records in the organization’s CRM or donor database
- Adhere to data privacy, security, and compliance standards when handling donor information
- Collaborate with development and fundraising teams to support campaigns and donor initiatives
- Represent the organization’s mission, values, and voice in every donor interaction
Requirements:
- Prior experience in customer service, fundraising, or donor support preferred
- Bachelor’s Degree preferred
- Strong verbal and written communication skills with a compassionate, donor-focused approach
- Comfort handling inbound calls and discussing donation amounts and payment details
- Ability to accurately process transactions and manage data entry with attention to detail
- Proficiency with email, CRM systems, and basic computer applications
- Excellent organizational and time-management skills
- Ability to remain professional and calm while handling sensitive or emotional conversations
- Interest in or passion for nonprofit work and mission-driven organizations
A1453354CHI_1775051652
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
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