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We are seeking a polished and service‑driven Experience Services Receptionist to support front‑of‑house operations, create exceptional first impressions, and ensure a seamless experience for all visitors, employees, and guests. This role requires strong communication skills, a hospitality‑focused mindset, and the ability to stay organized and proactive in a dynamic workplace environment.
Key Responsibilities:
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Warmly welcome and assist all guests, visitors, and employees, ensuring a professional and memorable arrival experience.
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Manage visitor check‑ins, issue badges, and maintain accurate registration and security protocols.
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Serve as the central point of contact for inquiries related to services, amenities, wayfinding, and building functions.
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Maintain a clean, organized, and polished front desk and lobby area that reflects high service standards.
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Monitor shared inboxes, manage incoming calls, and direct inquiries appropriately while prioritizing in‑person interactions.
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Collaborate with onsite workplace, facilities, engineering, and mailroom teams to support daily operations and upcoming events.
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Create work orders for custodial, maintenance, safety, and security needs using the appropriate systems.
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Support meeting and event logistics, including weeks with large‑scale visitor activity.
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Identify and escalate potential risks related to privacy, security, or operational disruptions.
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Provide general administrative support, maintain updated phone lists, and assist with transportation arrangements.
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Contribute ideas to enhance the workplace experience and support best‑in‑class service delivery.
Qualifications & Skills:
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Strong verbal and written communication skills.
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Excellent customer service and interpersonal abilities.
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Highly organized with strong multitasking and time‑management skills.
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Proactive problem‑solver with a hospitality‑driven approach.
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Previous experience in reception, hospitality, or other client‑facing roles preferred.
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Experience with CMMS systems is a plus but not required.
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Professional, polished appearance suitable for a front‑facing corporate environment (business professional; no jeans).
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