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HR Shared Services Coordinator (Contract-to-Hire)
Location: Houston, TX (4 days onsite / 1 day remote)
Overview
We are partnering with a well-established organization to identify an HR Shared Services Coordinator to support a centralized HR team. This is a great opportunity for someone who is detail-oriented, customer-focused, and eager to grow within a collaborative HR environment.
This role plays a key part in delivering a high-quality HR experience by supporting onboarding, employee inquiries, and various HR operations across the organization.
Key Responsibilities
- Coordinate interview scheduling, including background checks and drug screenings
- Support onboarding and employee lifecycle activities, ensuring a smooth and compliant experience
- Serve as a first point of contact for HR-related questions via a shared inbox; route or resolve inquiries in a timely manner (24-48 hour turnaround)
- Partner with internal HR teams and leadership to gather information and provide accurate responses to employees
- Handle unemployment claims, including documentation, responses, and collaboration with HR business partners
- Maintain employee records with a high level of accuracy and confidentiality
- Assist with HR administrative processes, including data entry, reporting, and documentation
- Support invoicing and general HR operations where needed
- Identify opportunities to improve processes and enhance service delivery
Qualifications
- 2+ years of experience in HR administration, HR operations, or shared services
- Experience supporting onboarding, scheduling, or employee inquiries
- Familiarity with HRIS systems (SAP SuccessFactors is a plus)
- Strong communication skills with the ability to interact across all levels
- Excellent organizational skills and attention to detail
- Ability to handle sensitive and confidential information with discretion
- Team-oriented mindset with a proactive and customer-service approach
Preferred Experience
- Background in a shared services or HR service center environment
- Experience with unemployment claims or HR compliance processes
- Exposure to invoicing or administrative HR support tasks
- Experience in large or multi-location organizations is a plus
Work Environment & Perks
- Hybrid schedule: 4 days onsite (Mon-Thurs), 1 day remote (Friday)
- Business casual dress code
- Collaborative, team-oriented HR environment
- Opportunity for long-term growth and conversion
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