HR Shared Services Coordinator

HR Shared Services Coordinator (Contract-to-Hire)

Location: Houston, TX (4 days onsite / 1 day remote)

Overview

We are partnering with a well-established organization to identify an HR Shared Services Coordinator to support a centralized HR team. This is a great opportunity for someone who is detail-oriented, customer-focused, and eager to grow within a collaborative HR environment.

This role plays a key part in delivering a high-quality HR experience by supporting onboarding, employee inquiries, and various HR operations across the organization.

Key Responsibilities

• Coordinate interview scheduling, including background checks and drug screenings
• Support onboarding and employee lifecycle activities, ensuring a smooth and compliant experience
• Serve as a first point of contact for HR-related questions via a shared inbox; route or resolve inquiries in a timely manner (24-48 hour turnaround)
• Partner with internal HR teams and leadership to gather information and provide accurate responses to employees
• Handle unemployment claims, including documentation, responses, and collaboration with HR business partners
• Maintain employee records with a high level of accuracy and confidentiality
• Assist with HR administrative processes, including data entry, reporting, and documentation
• Support invoicing and general HR operations where needed
• Identify opportunities to improve processes and enhance service delivery

Qualifications

• 2+ years of experience in HR administration, HR operations, or shared services
• Experience supporting onboarding, scheduling, or employee inquiries
• Familiarity with HRIS systems (SAP SuccessFactors is a plus)
• Strong communication skills with the ability to interact across all levels
• Excellent organizational skills and attention to detail
• Ability to handle sensitive and confidential information with discretion
• Team-oriented mindset with a proactive and customer-service approach

Preferred Experience

• Background in a shared services or HR service center environment
• Experience with unemployment claims or HR compliance processes
• Exposure to invoicing or administrative HR support tasks
• Experience in large or multi-location organizations is a plus

Work Environment & Perks

• Hybrid schedule: 4 days onsite (Mon-Thurs), 1 day remote (Friday)
• Business casual dress code
• Collaborative, team-oriented HR environment
• Opportunity for long-term growth and conversion