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Our client, a dynamic organization in professional services, is seeking a Customer Support Associate to join their growing nonprofit support team. This individual will serve as a primary point of contact for nonprofit clients, assisting with ongoing compliance-related customer support and account servicing. The ideal candidate is customer-focused, highly responsive, and comfortable managing a high volume of inbound inquiries in a fast-paced environment. This is an excellent opportunity for someone with strong customer service or call center experience who enjoys problem-solving and building relationships with clients.
About The Job:
- Provide exceptional customer support via phone and email to nonprofit clients nationwide
- Manage customer issues through resolution, ensuring timely follow-up and communication
- Support clients with post-formation compliance-related services, including reporting and registered agent support
- Maintain accurate customer account information within internal systems and CRM platforms
- Navigate browser-based systems and internal tools to document interactions and track case progress
- Collaborate with internal teams to ensure client issues are resolved efficiently
About You:
- 1+ years of customer service, call center, or contact center experience preferred
- Experience working within browser-based CRM systems required
- Proficient with Google Suite and communication platforms such as Slack or similar tools
- Experience with HubSpot is a major plus
- Comfortable learning and working alongside AI-driven tools and workflows
This contract to hire position offers up to $55,000 – $60,000 depending on experience. This role offers 40 hours a week, with a training schedule of Monday-Friday from 9AM-5PM EST. If you are interested, please apply today with a MS Word copy of your resume.
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