Customer Service Associate- Hybrid, TTH- Up to 60k!
About the Role
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Our client, a dynamic organization in professional services, is seeking a Customer Support Associate to join their growing nonprofit support team. This individual will serve as a primary point of contact for nonprofit clients, assisting with ongoing compliance-related customer support and account servicing. The ideal candidate is customer-focused, highly responsive, and comfortable managing a high volume of inbound inquiries in a fast-paced environment. This is an excellent opportunity for someone with strong customer service or call center experience who enjoys problem-solving and building relationships with clients.
About The Job:
- Provide exceptional customer support via phone and email to nonprofit clients nationwide
- Manage customer issues through resolution, ensuring timely follow-up and communication
- Support clients with post-formation compliance-related services, including reporting and registered agent support
- Maintain accurate customer account information within internal systems and CRM platforms
- Navigate browser-based systems and internal tools to document interactions and track case progress
- Collaborate with internal teams to ensure client issues are resolved efficiently
About You:
- 1+ years of customer service, call center, or contact center experience preferred
- Experience working within browser-based CRM systems required
- Proficient with Google Suite and communication platforms such as Slack or similar tools
- Experience with HubSpot is a major plus
- Comfortable learning and working alongside AI-driven tools and workflows
This contract to hire position offers up to $55,000 – $60,000 depending on experience. This role offers 40 hours a week, with a training schedule of Monday-Friday from 9AM-5PM EST. If you are interested, please apply today with a MS Word copy of your resume.
A1460884PHIKJC_1782147514
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.