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Our client, a national nonprofit organization is seeking a Membership Operations Manager to join their team on a temporary basis with potential to extend in Washington, D.C.
About The Job:
- Manage and respond to customer service requests, inquiries, and support tickets
- Maintain and track cases in Salesforce, ensuring timely resolution
- Serve as a key point of contact for escalations and complex customer issues
- Monitor testing-related service requests and ensure adherence to policies and timelines
- Support operational workflows, including processing requests and closing cases
- Assist with documentation updates, templates, and process improvements
- Provide administrative support including reporting, invoicing, and general operations
About You:
- Bachelor’s degree preferred
- 5+ years of experience in customer operations, service, or program support
- Experience using Salesforce for case management and customer inquiries
- Strong customer service and communication skills
- Ability to manage escalated or sensitive situations professionally
- Proficiency in Microsoft Office (Excel, Teams, SharePoint)
- Prior leadership or supervisory experience preferred
About The Position:
- Start Date: ASAP!
- Duration: 6+ months (potential to extend)
- Schedule: Monday-Friday, 35 hours/week
- $35-$40/hr
A1462420DC-Temp_1781284916