Membership Operations Manager – $35-$40/hr – DC
About the Role
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Our client, a national nonprofit organization is seeking a Membership Operations Manager to join their team on a temporary basis with potential to extend in Washington, D.C.
About The Job:
- Manage and respond to customer service requests, inquiries, and support tickets
- Maintain and track cases in Salesforce, ensuring timely resolution
- Serve as a key point of contact for escalations and complex customer issues
- Monitor testing-related service requests and ensure adherence to policies and timelines
- Support operational workflows, including processing requests and closing cases
- Assist with documentation updates, templates, and process improvements
- Provide administrative support including reporting, invoicing, and general operations
About You:
- Bachelor’s degree preferred
- 5+ years of experience in customer operations, service, or program support
- Experience using Salesforce for case management and customer inquiries
- Strong customer service and communication skills
- Ability to manage escalated or sensitive situations professionally
- Proficiency in Microsoft Office (Excel, Teams, SharePoint)
- Prior leadership or supervisory experience preferred
About The Position:
- Start Date: ASAP!
- Duration: 6+ months (potential to extend)
- Schedule: Monday-Friday, 35 hours/week
- $35-$40/hr
A1462420DC-Temp_1781284916
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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