Customer Experience Coordinator

We are seeking a detail-oriented and customer-focused professional to join a collaborative team supporting day-to-day customer operations. This role plays an important part in delivering a positive customer experience by assisting with account support, communication, and internal coordination.

Client: A logistics company

Role Type: Long-term, ongoing contract; potential to convert to fulltime

Location: Denver, CO – onsite

Key Responsibilities

• Provide responsive, high-quality support to customers and internal partners
• Communicate with customers via email and occasional phone outreach to address questions and resolve issues
• Assist with tracking account activity, reviewing information for accuracy, and escalating discrepancies as needed
• Support billing and reporting processes, ensuring timely and accurate documentation
• Partner cross-functionally to resolve customer inquiries and maintain strong service delivery
• Maintain organized records and monitor account status to identify and address potential issues
• Contribute to team processes and provide updates on ongoing work

Qualifications

• 0-1 years of experience in a customer service, administrative, or operations-focused role
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office (Excel experience is a plus)
• Bachelor’s degree or equivalent experience preferred