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Our client, a respected national professional organization, is seeking a Senior Member Experience Operations Specialist to support professionals through a credentialing and certification process.
This role is ideal for a detail-oriented operations professional who enjoys customer service, problem-solving, process improvement, and managing multiple workflows. You’ll serve as a key point of contact for candidates, coordinate with vendors and internal teams, manage reporting and operational processes, and help drive an exceptional participant experience.
Key Responsibilities
- Serve as the primary point of contact for credentialing program participants.
- Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
- Manage operational workflows, records, and reporting with a high level of accuracy.
- Coordinate with vendors and internal teams to deliver an exceptional participant experience.
- Support administrative, fulfillment, and accounting-related processes as needed.
- Identify process improvements and contribute to operational excellence initiatives.
- Ensure compliance with established procedures, policies, and quality standards.
What You’ll Bring:
- 3+ years of experience in operations, member services, program administration, customer service, or a related field
- Strong organizational, project management, and problem-solving skills
- Experience with reporting, metrics, and process improvement initiatives
- Exceptional attention to detail and communication skills
- Proficiency with Microsoft Office, particularly Excel
Preferred Experience:
- Credentialing, certification, association, or educational program support
- CRM or database systems
- Vendor management and cross-functional collaboration
Location: Onsite with flexibility to move to a hybrid schedule (2 days onsite) after six months.
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