To Apply for this Job Click Here
Our client, a national nonprofit organization, is seeking a Call Center Representative to join their team on a temporary basis in Washington, D.C.
About The Job:
- Respond to inbound calls, chats, texts, emails, and voicemails from older adults, caregivers, individuals with disabilities, and professionals
- Assess individual needs and connect callers with appropriate community-based services and resources
- Provide accurate referrals, transfer callers when appropriate, and document interactions
- Follow established information and referral protocols, confidentiality requirements, and performance standards
- Work in a fast-paced, high-volume contact center environment
About You:
- Minimum of 2 years of college required; degree preferred
- Human services call center experience required
- Experience supporting older adults, caregivers, and/or individuals with disabilities preferred
- Comfortable managing a high volume of inquiries and working under pressure
- Bilingual English/Spanish preferred, but not required
- Reliable home internet (10+ Mbps) and a quiet workspace required for remote days
About The Position:
- Start Date: ASAP!
- Duration: Temporary, open-ended contract; expected 4-6 months minimum
- $21/hr
- Hybrid: Onsite Tuesdays & Wednesdays required
- Schedule: Monday-Friday, 8:00 AM-4:30 PM; 40 hours/week
- Metro Accessible!
- Must be available to work the days surrounding holidays; office is closed Christmas Day and New Year’s Day
A1480715DC-Temp_1793896587