Call Center Representative – $21/hr – DC
About the Role
To Apply for this Job Click Here
Our client, a national nonprofit organization, is seeking a Call Center Representative to join their team on a temporary basis in Washington, D.C.
About The Job:
- Respond to inbound calls, chats, texts, emails, and voicemails from older adults, caregivers, individuals with disabilities, and professionals
- Assess individual needs and connect callers with appropriate community-based services and resources
- Provide accurate referrals, transfer callers when appropriate, and document interactions
- Follow established information and referral protocols, confidentiality requirements, and performance standards
- Work in a fast-paced, high-volume contact center environment
About You:
- Minimum of 2 years of college required; degree preferred
- Human services call center experience required
- Experience supporting older adults, caregivers, and/or individuals with disabilities preferred
- Comfortable managing a high volume of inquiries and working under pressure
- Bilingual English/Spanish preferred, but not required
- Reliable home internet (10+ Mbps) and a quiet workspace required for remote days
About The Position:
- Start Date: ASAP!
- Duration: Temporary, open-ended contract; expected 4-6 months minimum
- $21/hr
- Hybrid: Onsite Tuesdays & Wednesdays required
- Schedule: Monday-Friday, 8:00 AM-4:30 PM; 40 hours/week
- Metro Accessible!
- Must be available to work the days surrounding holidays; office is closed Christmas Day and New Year’s Day
A1480715DC-Temp_1793896587
To Apply for this Job Click Here
Excited about this job?
Don’t wait — Step into a role that matches your potential!
Explore Similar Roles
See more jobs like this in your inbox weekly.
Share this Role
Other jobs you might like...
What job seekers like you say about working with Beacon Hill…
Substance. Scale. Synchrony.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.