Logistics/Order Entry Specialist

Logistics / Order Entry Specialist

Key Responsibilities:

• Review and process customer purchase orders for accuracy and completeness
• Enter and manage order data within internal business systems using SAP
• Support electronic order processing workflows and ensure timely release of incoming orders
• Coordinate with internal teams to align on shipping requirements and order fulfillment expectations
• Respond to customer and internal team inquiries via phone and email in a timely and professional manner
• Provide updates on order status, product availability, and shipment tracking details
• Maintain accurate customer account information, including pricing and order-related data
• Assist with managing EDI-related data and ensuring system accuracy
• Troubleshoot and resolve order-related issues, including shipping discrepancies, billing concerns, and customer inquiries
• Process returns, including defective products and stock adjustments
• Generate and maintain reports such as open orders, sales activity, and shipment documentation
• Support documentation and communication related to order fulfillment and vendor coordination
• Prioritize workload effectively to manage shifting daily demands
• Collaborate with team members to meet departmental goals and service standards