Credit Manager – Building Materials

Credit & Collections Manager

We’re seeking a Credit & Collections Manager to lead credit risk evaluation, collections strategy, and billing operations within a high‑volume, operations‑driven environment. This role partners closely with Finance, Sales, and Operations to manage financial risk, improve cash flow, and maintain strong customer relationships.

Responsibilities:

Credit Risk & Account Management

• Assess creditworthiness and risk profiles for new and existing customers using sound due diligence and risk management practices.
• Maintain accurate collection notes and customer payment histories to ensure clear audit trails and effective follow‑up.
• Review accounts receivable regularly and ensure timely escalation of past‑due balances.

Collections & Customer Resolution

• Proactively contact customers with overdue balances to understand issues and negotiate appropriate payment solutions.
• Balance firm collections practices with a customer‑focused approach to preserve long‑term relationships.

Billing Operations

• Oversee the full billing lifecycle, including invoice generation, distribution, tracking, and issue resolution.
• Ensure invoices are accurate, timely, and compliant with internal policies and customer agreements.
• Investigate and resolve billing discrepancies efficiently.

Data & Reporting

• Maintain billing and collections data to ensure accuracy and integrity.
• Analyze billing and AR data to identify trends, inefficiencies, and improvement opportunities.
• Prepare and present regular performance and aging reports.

Team Leadership

• Lead, coach, and develop a billing and collections team, including supervising assistant managers.
• Assign work, set priorities, and monitor performance to meet department goals.
• Foster a collaborative, service‑oriented team culture.

Cross‑Functional Collaboration

• Partner with Finance, Sales, and Operations to align credit, billing, and collections processes with business objectives.
• Respond to internal and external inquiries related to billing and payment status.
• Support audit activities and work with external advisors as needed.

Process Improvement

• Continuously evaluate and improve credit, billing, and collections processes.
• Implement best practices and leverage systems and technology to increase efficiency and accuracy.

Qualifications

• 5+ years of experience in credit and collections management, preferably in construction, building materials, or a similar high‑volume industry.
• Strong understanding of credit evaluation, collections strategies, and risk management.
• Familiarity with lien laws, bond claims, and industry‑specific credit practices.
• Experience with ERP systems and CRM or billing platforms (e.g., Microsoft D365, Salesforce).
• Proven people‑management experience with the ability to lead and motivate teams.
• Strong analytical, problem‑solving, and negotiation skills.
• Excellent written, verbal, and presentation skills.
• Ability to thrive in a fast‑paced, deadline‑driven environment and consistently meet month‑end goals.
• Valid driver’s license.