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Beacon Hill Financial is seeking a Contract to hire Customer Service Representative for our client in the St.Louis Metro Area. This role is 100% onsite and offers pay ranging from $23-$25 per hour, depending on experience.
If you’re interested in learning more about this opportunity-or other accounting and finance roles Beacon Hill Financial recruits for-we encourage you to apply!
Customer Support
- Respond to customer inquiries by phone, email, and other communication channels.
- Provide accurate information regarding products, services, pricing, availability, and order status.
- Resolve customer questions, concerns, and issues professionally and efficiently.
- Develop and maintain positive relationships with customers.
- Learn a complex product offering and confidently communicate product and service information.
Order Management
- Process customer orders accurately and efficiently.
- Verify pricing, product availability, quantities, shipping requirements, and other order details.
- Monitor open orders and communicate updates to customers.
- Follow up on quotes, orders, and customer requests.
- Coordinate order changes, returns, credits, and other customer transactions.
- Maintain accuracy when working with multiple SKUs and product options.
Sales & Team Support
- Prepare customer quotes and pricing information.
- Provide account and order support to sales representatives.
- Partner with internal departments to ensure customer needs are addressed.
- Assist with special projects and administrative responsibilities as needed.
Vendor & Inventory Coordination
- Communicate with suppliers regarding product information, pricing, and availability.
- Assist with shipping and delivery coordination.
- Monitor inventory levels and communicate potential shortages or product issues.
- Support procurement and replenishment activities as assigned.
Administrative Support
- Maintain accurate customer, order, and account records.
- Prepare reports and supporting documentation.
- Follow established business processes and procedures.
- Participate in team meetings and training.
- Take detailed notes and maintain organized information while learning products, customers, and internal processes.
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