Customer Service Representative
About the Role
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Beacon Hill Financial is seeking a Contract to hire Customer Service Representative for our client in the St.Louis Metro Area. This role is 100% onsite and offers pay ranging from $23-$25 per hour, depending on experience.
If you’re interested in learning more about this opportunity-or other accounting and finance roles Beacon Hill Financial recruits for-we encourage you to apply!
Customer Support
- Respond to customer inquiries by phone, email, and other communication channels.
- Provide accurate information regarding products, services, pricing, availability, and order status.
- Resolve customer questions, concerns, and issues professionally and efficiently.
- Develop and maintain positive relationships with customers.
- Learn a complex product offering and confidently communicate product and service information.
Order Management
- Process customer orders accurately and efficiently.
- Verify pricing, product availability, quantities, shipping requirements, and other order details.
- Monitor open orders and communicate updates to customers.
- Follow up on quotes, orders, and customer requests.
- Coordinate order changes, returns, credits, and other customer transactions.
- Maintain accuracy when working with multiple SKUs and product options.
Sales & Team Support
- Prepare customer quotes and pricing information.
- Provide account and order support to sales representatives.
- Partner with internal departments to ensure customer needs are addressed.
- Assist with special projects and administrative responsibilities as needed.
Vendor & Inventory Coordination
- Communicate with suppliers regarding product information, pricing, and availability.
- Assist with shipping and delivery coordination.
- Monitor inventory levels and communicate potential shortages or product issues.
- Support procurement and replenishment activities as assigned.
Administrative Support
- Maintain accurate customer, order, and account records.
- Prepare reports and supporting documentation.
- Follow established business processes and procedures.
- Participate in team meetings and training.
- Take detailed notes and maintain organized information while learning products, customers, and internal processes.
GKM-11_1792167091
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.