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Job Title: Patient Support Specialist x4
Location: REMOTE – 2 to support East coast, 2 to support Pacific.
Remote Flexibility: Yes
Contract Term: 6 months to start with possibility to extend
Job Description
Preferred qualifications:
- Bachelor’s degree is strongly preferred.
- Rare, ultra-rare, or genetic disease experience
- Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes
- Time zone requirements: EST or PST/CST
- Continuous improvement, problem solving and managing multiple priorities
- Ability to proficiently use Microsoft Excel, Outlook, and Word
- Possess excellent oral and written communication skills
Responsibilities:
- Apply program business rules and work instructions to ensure a consistent and sustainable service experience for patients.
- Collaborate with the Patient Support Manager team to maintain a comprehensive understanding of the access process, healthcare systems, insurance plans, payer trends, and patient and financial assistance programs.
- Maintain strict confidentiality of patient health information and ensure compliance with all relevant laws, regulations, and policies.
- Contribute to the success of a best-in-class patient services program in alignment with the Commercial Vision and Mission.
- Utilize CRM reporting tools and data analytics to make informed, strategic decisions, prioritize patient and customer needs, and support medication initiation and ongoing adherence.
- Examples of day-to-day work include but are not limited to:
- Support Specialty Pharmacy partners by inputting case review data for weekly calls
- Track patient shipments and medication on hand in order to proactively offer refill support as needed
- Send patients intentional, target outreach via contracted platforms to keep them informed of resources available to them
- Support Patient Support Manager team with targeted outreach as needed throughout their patient journey, including support with Welcome Calls, Refill Reminders, etc
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