Patient Support Specialist

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Job Title: Patient Support Specialist x4

Location: REMOTE – 2 to support East coast, 2 to support Pacific.

Remote Flexibility: Yes

Contract Term: 6 months to start with possibility to extend

Job Description

Preferred qualifications:

• Bachelor’s degree is strongly preferred.
• Rare, ultra-rare, or genetic disease experience
• Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement processes
• Time zone requirements: EST or PST/CST
• Continuous improvement, problem solving and managing multiple priorities
• Ability to proficiently use Microsoft Excel, Outlook, and Word
• Possess excellent oral and written communication skills

Responsibilities:

• Apply program business rules and work instructions to ensure a consistent and sustainable service experience for patients.
• Collaborate with the Patient Support Manager team to maintain a comprehensive understanding of the access process, healthcare systems, insurance plans, payer trends, and patient and financial assistance programs.
• Maintain strict confidentiality of patient health information and ensure compliance with all relevant laws, regulations, and policies.
• Contribute to the success of a best-in-class patient services program in alignment with the Commercial Vision and Mission.
• Utilize CRM reporting tools and data analytics to make informed, strategic decisions, prioritize patient and customer needs, and support medication initiation and ongoing adherence.
• Examples of day-to-day work include but are not limited to:
• Support Specialty Pharmacy partners by inputting case review data for weekly calls
• Track patient shipments and medication on hand in order to proactively offer refill support as needed
• Send patients intentional, target outreach via contracted platforms to keep them informed of resources available to them
• Support Patient Support Manager team with targeted outreach as needed throughout their patient journey, including support with Welcome Calls, Refill Reminders, etc

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