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Senior Product Manager – Digital Experience & eCommerce
Position Overview
Seeking an experienced Senior Product Manager to drive product strategy, roadmap development, and delivery of consumer-facing digital products. This role focuses on enhancing the customer journey, optimizing self-service capabilities, and delivering scalable eCommerce and reservation-related solutions.
Ideal Candidate: A hands-on Senior Product Manager with strong digital product delivery experience, preferably in eCommerce, reservations, or customer self-service platforms, who can balance strategic planning with tactical execution.
Must-Have Qualifications
- 5+ years of Product Management experience delivering consumer-facing digital products, eCommerce platforms, or customer self-service solutions.
- Proven experience defining product strategy, vision, roadmaps, and MVPs from concept through launch.
- Strong experience gathering requirements, writing user stories and epics, managing product backlogs, and prioritizing features.
- Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
- Experience collaborating with engineering, UX/UI, business stakeholders, and external vendors to deliver digital products.
- Strong understanding of the end-to-end product lifecycle, including discovery, development, testing, UAT, and launch.
- Ability to leverage data analytics, customer insights, and research to drive product decisions and improve user experiences.
- Excellent stakeholder management, communication, negotiation, and executive presentation skills.
- Experience managing competing priorities and delivering results in fast-paced, ambiguous environments.
Preferred Qualifications
- Experience with eCommerce booking platforms, reservation management systems, or online transaction processing.
- Knowledge of payment processing, payment reconciliation, pricing/rate management, availability, and inventory management.
- Experience with A/B testing, experimentation, and conversion optimization.
- Familiarity with Contentsquare, including heat maps, zone mapping, and session replays.
- Experience leveraging Generative AI tools for product research, user story development, and automation.
- Agile/Product Management certifications.
Key Responsibilities
- Own and execute product strategy, roadmaps, and feature prioritization for consumer-facing digital experiences.
- Translate business needs into actionable requirements, user stories, epics, and acceptance criteria.
- Partner with engineering, UX, business teams, and vendors to deliver product enhancements.
- Lead backlog refinement, sprint prioritization, UAT, and product releases.
- Identify opportunities to improve customer experience, operational efficiency, and business performance.
- Track product KPIs, analyze user behavior, and communicate progress to leadership.
Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.
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