Sr Product Manager – Digital Experience & eCommerce
About the Role
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Senior Product Manager – Digital Experience & eCommerce
Position Overview
Seeking an experienced Senior Product Manager to drive product strategy, roadmap development, and delivery of consumer-facing digital products. This role focuses on enhancing the customer journey, optimizing self-service capabilities, and delivering scalable eCommerce and reservation-related solutions.
Ideal Candidate: A hands-on Senior Product Manager with strong digital product delivery experience, preferably in eCommerce, reservations, or customer self-service platforms, who can balance strategic planning with tactical execution.
Must-Have Qualifications
- 5+ years of Product Management experience delivering consumer-facing digital products, eCommerce platforms, or customer self-service solutions.
- Proven experience defining product strategy, vision, roadmaps, and MVPs from concept through launch.
- Strong experience gathering requirements, writing user stories and epics, managing product backlogs, and prioritizing features.
- Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
- Experience collaborating with engineering, UX/UI, business stakeholders, and external vendors to deliver digital products.
- Strong understanding of the end-to-end product lifecycle, including discovery, development, testing, UAT, and launch.
- Ability to leverage data analytics, customer insights, and research to drive product decisions and improve user experiences.
- Excellent stakeholder management, communication, negotiation, and executive presentation skills.
- Experience managing competing priorities and delivering results in fast-paced, ambiguous environments.
Preferred Qualifications
- Experience with eCommerce booking platforms, reservation management systems, or online transaction processing.
- Knowledge of payment processing, payment reconciliation, pricing/rate management, availability, and inventory management.
- Experience with A/B testing, experimentation, and conversion optimization.
- Familiarity with Contentsquare, including heat maps, zone mapping, and session replays.
- Experience leveraging Generative AI tools for product research, user story development, and automation.
- Agile/Product Management certifications.
Key Responsibilities
- Own and execute product strategy, roadmaps, and feature prioritization for consumer-facing digital experiences.
- Translate business needs into actionable requirements, user stories, epics, and acceptance criteria.
- Partner with engineering, UX, business teams, and vendors to deliver product enhancements.
- Lead backlog refinement, sprint prioritization, UAT, and product releases.
- Identify opportunities to improve customer experience, operational efficiency, and business performance.
- Track product KPIs, analyze user behavior, and communicate progress to leadership.
Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.
NS-DPMD-NS_1793748218
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
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