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Customer Success AI Operations Lead to $117K – Help Build the Future of AI-Powered Customer Success!
Our client, a fast-growing technology organization, is seeking a Customer Success AI Operations Lead to help design and scale an AI-driven customer success operating model. This role will focus on building practical automations, streamlining workflows, and improving team productivity through AI-enabled solutions. The ideal candidate brings 2+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, or a related function, along with hands-on experience leveraging AI tools and CRM platforms.
Position Details:
- Location: Boston, MA
- Work Model: Hybrid
- Degree: Required
- Responsibilities include designing and implementing AI-enabled workflows that improve customer success processes; creating automated presentations, summaries, renewal materials, and engagement tools; partnering with cross-functional teams to connect business systems and data sources; developing documentation, quality controls, and feedback mechanisms for AI-generated outputs; identifying operational improvements across the customer lifecycle; optimizing reporting, planning, and customer engagement processes; and supporting the rollout of scalable systems and automation initiatives.
- The ideal candidate possesses experience in Customer Success, Revenue Operations, Support Operations, or a similar environment; demonstrated success building workflows, automations, or business processes using AI tools; strong CRM and operational systems experience; a proactive, hands-on approach to problem solving and process improvement; excellent communication and documentation skills; ability to thrive in evolving environments with limited structure; and familiarity with automation platforms, customer-facing technologies, and data-driven decision making.
Join an innovative technology organization offering strong benefits, generous time-off programs, a substantial transportation stipend, and the opportunity to shape a cutting-edge AI initiative from the ground up!
REF#: AP1475082BOS_1790102796