Customer Success AI Operations Lead
About the Role
To Apply for this Job Click Here
Customer Success AI Operations Lead to $117K – Help Build the Future of AI-Powered Customer Success!
Our client, a fast-growing technology organization, is seeking a Customer Success AI Operations Lead to help design and scale an AI-driven customer success operating model. This role will focus on building practical automations, streamlining workflows, and improving team productivity through AI-enabled solutions. The ideal candidate brings 2+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, or a related function, along with hands-on experience leveraging AI tools and CRM platforms.
Position Details:
- Location: Boston, MA
- Work Model: Hybrid
- Degree: Required
- Responsibilities include designing and implementing AI-enabled workflows that improve customer success processes; creating automated presentations, summaries, renewal materials, and engagement tools; partnering with cross-functional teams to connect business systems and data sources; developing documentation, quality controls, and feedback mechanisms for AI-generated outputs; identifying operational improvements across the customer lifecycle; optimizing reporting, planning, and customer engagement processes; and supporting the rollout of scalable systems and automation initiatives.
- The ideal candidate possesses experience in Customer Success, Revenue Operations, Support Operations, or a similar environment; demonstrated success building workflows, automations, or business processes using AI tools; strong CRM and operational systems experience; a proactive, hands-on approach to problem solving and process improvement; excellent communication and documentation skills; ability to thrive in evolving environments with limited structure; and familiarity with automation platforms, customer-facing technologies, and data-driven decision making.
Join an innovative technology organization offering strong benefits, generous time-off programs, a substantial transportation stipend, and the opportunity to shape a cutting-edge AI initiative from the ground up!
REF#: AP1475082BOS_1790102796
To Apply for this Job Click Here
Excited about this job?
Don’t wait — Step into a role that matches your potential!
Explore Similar Roles
See more jobs like this in your inbox weekly.
Share this Role
Other jobs you might like...
What job seekers like you say about working with Beacon Hill…
Substance. Scale. Synchrony.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.