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Location: Hybrid King of Prussia – 3 days in office
Contract: 2+ months with likely to extend
Key Responsibilities:
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Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
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Respond to tickets via phone, email, or in-person, and document resolutions
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Diagnose and resolve basic technical issues, escalating more complex problems when needed
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Assist in the setup, maintenance, and troubleshooting of desktops, laptops, printers, mobile devices, and other hardware
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Support user account management in Active Directory and other enterprise tools
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Perform routine maintenance, updates, and patching of systems
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Maintain accurate records of service requests, solutions, and inventory
Requirements:
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1+ year of experience in an IT help desk or technical support role
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Familiarity with Windows and macOS environments
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Basic understanding of networking concepts (IP, DNS, DHCP, VPN)
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Experience with Microsoft 365, remote support tools, and ticketing systems (e.g., ServiceNow, Zendesk, etc.)
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Excellent communication and customer service skills
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Strong problem-solving abilities and attention to detail
Bonus Qualifications:
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CompTIA A+, ITIL, or similar certifications
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Experience with Active Directory
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Exposure to MDM platforms like Intune or JAMF
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