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Managed Services Engineer – Fully Remote (EST) – $110K-$130K + Bonus
An established, privately held IT services firm is looking for a Managed Services Engineer to join a growing team. This role sits within a co‑delivery managed services model, where engineers act as trusted technical advisors and work closely with client IT teams. This is a strong opportunity for someone who enjoys deep technical ownership, client-facing work, and helping scale a high‑performing managed services practice.
Your background:
- Strong hands-on experience in a Managed Services / MSP or enterprise IT environment
- Deep experience with:
- Cisco Nexus switching (troubleshooting, firmware upgrades)
- Palo Alto 3000‑series firewalls
- Microsoft 365 & Azure, including Azure networking and Microsoft Entra ID
- Enterprise backup solutions (e.g., Commvault, Beam, or similar)
- Broad infrastructure experience across:
- VMware vSphere / ESXi and Hyper‑V
- Dell and HPE server platforms
- SAN / NAS storage (Compellent, EqualLogic, PowerVault, Isilon, Nexsan)
- Disaster recovery and data protection tools (Veeam, Datto, Rubrik)
- Comfortable with Linux administration and scripting (PowerShell, Bash, Python)
- Familiarity with monitoring tools (syslog, SNMP)
- Strong, customer‑facing communication skills
- Open to candidates with ~6+ years of experience
- Must be located in the Eastern Time Zone (U.S.)
The work you’ll be doing:
- Owning technical delivery for managed services customers in a co‑delivery model
- Acting as a trusted advisor to client IT teams rather than a ticket-only engineer
- Supporting ~50 active customer environments across industries such as finance, healthcare, education, manufacturing, public sector, and technology
- Handling:
- Infrastructure troubleshooting and escalations
- Firewall and network changes
- Backup, DR, and recovery scenarios
- Microsoft 365, Azure, and identity-related work
- Participating in monthly customer meetings, roadmap discussions, and proactive planning
- Taking full ownership of tickets, projects, and monitoring within assigned accounts
- Collaborating closely with PMs, schedulers, and fellow engineers to deliver consistently high customer experience
In exchange for your hard work you’ll receive:
- Competitive salary
- Performance-based bonus, paid quarterly
- Comprehensive health and benefits package
- Fully remote work environment with Eastern Time hours
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