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Our client is seeking a Customer Sales Specialist for maternity leave coverage at their office in Salt Lake City! The Customer/Sales Liaison is responsible for delivering exceptional customer service by managing all aspects of customer orders from receipt through fulfillment. This role serves as a primary point of contact for customers and Sales staff, ensuring accurate order processing, timely communication, and adherence to company service standards.
Essential Duties and Responsibilities
- Maintain professional, service-oriented relationships with all assigned customers.
- Receive customer purchase orders, coordinate all order specifications, enter orders into the system, and prepare documentation for shipment.
- Confirm purchase orders and communicate any issues, discrepancies, or delays in a timely manner.Respond to customer inquiries regarding order status, tracking information, Certificates of Analysis, shipments, credits, scheduling, cancellations, adjustments, and warehousing activities.
- Maintain customer contracts within the database; collaborate with Product Managers and Sales personnel to manage product release schedules.
- Provide ongoing support to assigned Sales staff to ensure customer expectations are consistently met or exceeded.
- Support internal team members to help maintain seamless customer service across all accounts.
- Prepare and process shipping documentation in accordance with company procedures.
- Communicate customer shipping requirements clearly and accurately to warehouse personnel.
- Arrange transportation and freight through the company’s Transportation Management System (TMS).
- Monitor open orders to ensure on-time delivery performance.Meet or exceed departmental Key Performance Indicator (KPI) expectations.
What we’re looking for:
- Strong written communication and customer service skills
- Dependability and a team-oriented mindset (small, close-knit team of 4)
- Basic Microsoft Office skills (Word, Excel for data entry and attention to detail)
- CRM/ERP system experience is a plus, but not required
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