Customer Sales Specialist
About the Role
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Our client is seeking a Customer Sales Specialist for maternity leave coverage at their office in Salt Lake City! The Customer/Sales Liaison is responsible for delivering exceptional customer service by managing all aspects of customer orders from receipt through fulfillment. This role serves as a primary point of contact for customers and Sales staff, ensuring accurate order processing, timely communication, and adherence to company service standards.
Essential Duties and Responsibilities
- Maintain professional, service-oriented relationships with all assigned customers.
- Receive customer purchase orders, coordinate all order specifications, enter orders into the system, and prepare documentation for shipment.
- Confirm purchase orders and communicate any issues, discrepancies, or delays in a timely manner.Respond to customer inquiries regarding order status, tracking information, Certificates of Analysis, shipments, credits, scheduling, cancellations, adjustments, and warehousing activities.
- Maintain customer contracts within the database; collaborate with Product Managers and Sales personnel to manage product release schedules.
- Provide ongoing support to assigned Sales staff to ensure customer expectations are consistently met or exceeded.
- Support internal team members to help maintain seamless customer service across all accounts.
- Prepare and process shipping documentation in accordance with company procedures.
- Communicate customer shipping requirements clearly and accurately to warehouse personnel.
- Arrange transportation and freight through the company’s Transportation Management System (TMS).
- Monitor open orders to ensure on-time delivery performance.Meet or exceed departmental Key Performance Indicator (KPI) expectations.
What we’re looking for:
- Strong written communication and customer service skills
- Dependability and a team-oriented mindset (small, close-knit team of 4)
- Basic Microsoft Office skills (Word, Excel for data entry and attention to detail)
- CRM/ERP system experience is a plus, but not required
VBX1457919_1779907759
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.