Business Operations Representative (Hybrid)

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Business Operations Associate (Contract)

Beacon Hill’s client is seeking a Business Operations Associate to support their dynamic business operations team on a contract-only basis. This role focuses on handling foundational and transactional work to help relieve current team members, while maintaining accuracy, efficiency, and excellent client support.

This opportunity is well-suited for someone who is detail-oriented, comfortable working with numerical data, and brings strong customer service experience-primarily through email communication. Prior exposure to financial services or banking environments is highly preferred.

Position Details

• Type: Contract – 10 Months
• Pay Rate: $22-$25 per hour, depending on previous experience
• Schedule: Monday-Friday | 8:00 AM – 4:45 PM
• 45-minute unpaid lunch
• On-Site Requirement: 3 days per week
• Wednesday required
• Tuesday strongly preferred
• Flexibility on the third on-site day

Job Summary

In this role, you will contribute to daily business operations by supporting established workflows, maintaining accurate financial records, and ensuring timely reporting for assigned clients and financial institutions. You will support operational excellence initiatives while working collaboratively with internal teams, external partners, and clients.

Key Responsibilities

• Review, process, and reconcile monthly credit insurance premiums, debt protection charges, rate administration fees, and billing statements for assigned clients and financial institutions.
• Identify discrepancies and research out-of-balance conditions or eligibility concerns to ensure accurate financial reporting.
• Partner with clients and financial institutions to support the completion and submission of accurate, on-time monthly reports.
• Address and resolve reporting-related issues at both the client and end-customer levels to improve service outcomes.
• Respond to client and customer inquiries with professionalism and efficiency, primarily through email correspondence, with limited phone interaction as needed.
• Complete assigned operational tasks by following documented procedures and established business processes.

Qualifications

• Ability to perform routine operational work using defined processes and guidelines.
• 1-2 years of experience using Microsoft Office applications (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Self-directed, dependable, and proactive.
• High level of accuracy and attention to detail.
• Comfortable working with numerical and financial data.

Preferred Qualifications

• Previous experience in a business operations role.
• Background in the financial services or banking industry.
• Customer service experience with a strong emphasis on written communication.

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