Call center repersentative
About the Role
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We are seeking a temporary-to-hire customer-focused Call Center Representative to join a financial services company in Chicago. In this role, you will handle a high volume of inbound calls from customers regarding account inquiries, financial products, transactions, and general support. The ideal candidate thrives in a fast-paced, metrics-driven environment, is detail-oriented, empathetic, and committed to delivering exceptional service while maintaining compliance with financial regulations and company policies.
Key Responsibilities
- Answer a high volume of inbound calls daily (up to 80 calls per day) in a timely and professional manner
- Assist customers with account inquiries, balance information, transactions, and product details
- Provide clear explanations of financial products and services
- Troubleshoot and resolve customer issues accurately and efficiently
- Document all customer interactions in CRM systems according to company standards
- Meet or exceed established performance metrics
Performance Expectations
This is a metrics-driven role. Representatives will be measured on:
- Availability (adherence to schedule and time on queue)
- Quality assurance scores (call monitoring and compliance standards)
- Call resolution time (efficiency and effectiveness in resolving customer inquiries)
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.