Social/Community Specialist
About the Role
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Our client is looking for a social media/community specialist to join their team for an onsite, contract role
Job Description
Day-to-Day Responsibilities
Respond to customer inquiries received via social media direct messages and public comments
Provide accurate, professional, and on-brand responses while adhering to established communication guidelines
Monitor and manage inbound requests primarily on Twitter/X, with additional activity on Instagram and Facebook
Support increased customer inquiries during major events and peak travel periods
Communicate service updates, schedule changes, delays, and general informational messages in a clear and concise manner
Must-Have Requirements
* 2+ years of experience in social media community management, customer service, or a related role
* Strong understanding of platform-specific communication norms, including character limits and tone
* Excellent written and verbal communication skills
* High level of professionalism and attention to detail
* Comfortable working in a structured, fast-moving operational environment
* Industry background is flexible; transportation or public-facing services experience is a plus but not required
Experience managing social media responses for a school, organization, or community group is acceptable
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