Experience Services Concierge

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Beacon Hill Associates is hiring an Experience Services Concierge to provide high-touch, hospitality-focused front desk and workplace support for a corporate office environment. This role is client-facing and plays a key part in delivering exceptional guest and employee experiences from arrival to departure.

Assignment Details

Environment: Hybrid

Hours: Monday-Friday, 8:30 AM – 5:30 PM

Pay Rate: $23/hour

Software: Microsoft Office Suite, Yardi

Position Summary

The Experience Services Concierge is responsible for delivering exceptional client and guest experiences in a professional corporate setting. This highly visible role ensures seamless service at every touchpoint through proactive communication, hospitality-driven engagement, and consistent operational support. The position requires strong interpersonal skills, professionalism, and the ability to anticipate needs in a dynamic workplace environment.

Day-to-Day Responsibilities

Guest & Workplace Experience

• Enthusiastically welcome guests and employees, assisting with arrivals, departures, and orientations

• Serve as a visible and engaged presence throughout the office, proactively assisting visitors and staff

• Provide wayfinding support and information about campus services and amenities

• Act as a central point of contact for workplace-related questions

Hospitality & Client Support

• Anticipate guest needs and pair services appropriately

• Assist with meeting support, reception coverage, and personal assistance requests

• Work cross-functionally to prepare for meetings and events to ensure seamless execution

• Maintain familiarity with building services and collaborate with facilities teams to uphold service standards

• Implement and monitor hospitality standards to meet and exceed expectations

Communication & Operations

• Connect with internal teams to proactively identify needs and resolve issues

• Demonstrate professionalism, responsiveness, and strong customer service skills

• Support consistent communication across stakeholders

Ideal Candidate Profile

• 1-2 years of customer service or hospitality experience

• Strong interpersonal and communication skills (verbal and written)

• Professional presence and positive attitude

• Ability to multitask and manage shifting priorities

• Working knowledge of Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint)

• Experience in a corporate office or hospitality-driven environment preferred

• Familiarity with property management or facilities software (Yardi)

If you are seeking a opportunity in a professional, hospitality-focused environment, apply to Beacon Hill Associates today!

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