Product Manager
About the Role
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Beacon Hill Technologies is seeking a successful hands-on Product Owner to support digital workflow transformation. This role will focus on improving workflows and productivity by leveraging AI-driven automation and the ServiceNow platform.
The Product Owner will work closely with development teams, business stakeholders, and product leadership to modernize workflows, reduce manual documentation, and introduce AI-powered capabilities. This role combines product management, process improvement, and Agile product ownership to deliver solutions that streamline workflows and enhance operational efficiency.
Product Ownership & Delivery
- Own and manage product backlog, ensuring alignment with business priorities.
- Write and maintain epics, features, and user stories with clear acceptance criteria.
- Break down complex initiatives into deliverable work for Agile development teams.
- Support two-week sprint cycles and participate in Agile ceremonies.
- Partner with Product Managers, Business Analysts, and technical teams to deliver solutions.
Workflow & Process Optimization
- Analyze and document business processes and workflows impacting field technicians.
- Identify opportunities to streamline long and complex workflows through automation.
- Create process maps and workflow diagrams using Visio.
- Translate operational needs into technical requirements for development teams.
AI & Automation Enablement
- Help drive adoption of AI-powered capabilities to improve technician productivity.
- Support initiatives leveraging tools such as GitHub Copilot, Figma, and emerging Agentic AI solutions.
- Collaborate with engineering teams to implement AI-enabled automation for work order documentation.
- Support voice-to-text transcription solutions to convert technician notes into structured reports.
Collaboration & Stakeholder Engagement
- Work closely with ServiceNow development teams to design and deliver workflow improvements.
- Gather requirements from clinical engineering stakeholders and operations teams.
- Provide functional leadership to development teams by clarifying requirements and priorities.
- Facilitate communication between technical teams and business stakeholders.
Quality & Validation
- Define acceptance criteria and validate completed work through User Acceptance Testing (UAT).
- Ensure delivered features meet business and operational requirements.
1450380 – CB_1773111084
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.